Contact Finoro
An email link opens your email application. It is not a form submitted through Finoro. Mailbox delivery has not been tested in this local preview. No unconfirmed response deadline or support hours are advertised.
Find the right route
| Incorrect published information | Email Finoro with the page URL, disputed statement and official evidence. |
|---|---|
| Loan balance, debit order or payout | Contact your lender using its official account-support route. Finoro cannot change the agreement or payment. |
| Privacy enquiry | Email Finoro with “Privacy” in the subject. Describe the concern without sensitive attachments. |
| Credit-provider complaint | Use the provider’s complaint process and consult the appropriate regulator route. Keep written correspondence. |
Send a useful correction report
- Use the subject “Content correction — provider / page title”.
- Include the Finoro URL and the figure or sentence that needs checking.
- Link to the current official page or terms, and record when you checked it.
- Identify the product and whether the conditions apply to new or returning customers.
- Remove ID numbers, account details and other personal data.
A report is evidence to investigate; it does not itself verify the proposed replacement.
South African support routes
For credit complaints, consult the National Credit Regulator contact page. For personal-information complaints, see the Information Regulator complaint process. Each determines its own remit and procedure.
If repayments are difficult, contact your lender and consider an NCR-registered debt counsellor. Check the official register. Finoro does not provide debt counselling.
Protect your information
Do not send Finoro ID copies, full bank statements, passwords, card details or one-time codes. These are not needed for a publication correction. Verify provider domains before sharing application documents.